6 Things to Consider Before Choosing a Business VoIP Service for Your SMB

You have decided to upgrade your small to midsize business (SMB) to a business VoIP (VoIP) service but you’re wondering where to start. There are a bunch of amazing business VoIP systems out there, but each one has a different set of features and a different pricing structure so choosing can be difficult. Fonality is our Editors’ Choice for business users, but that doesn’t mean you should automatically run to their website to buy it. In fact, systems such as RingCentral offer voicemail transcription which Fonality only offers at the highest price tier (you can add transcription services at the other price tiers for an extra fee). So you’ve got to do your homework to make sure the VoIP service you choose is the right one for your particular business.

With that in mind, and to help you celebrate National Small Business Week, we’ve compiled this list of six things you need to consider before choosing a business VoIP system for your SMB.

1. Plans and Pricing

We might as well start with the most important characteristic: cost. What good is choosing a business VoIP service with all of the bells and whistles if you can’t afford it? Fonality starts at $19.99 per user per month for its barebones system. This gives you access to unlimited calling, basic queuing services for incoming calls, and an auto attendant. If you want to add more advanced services, you have to bump up to the $24.99 service or to the $34.99 one (which includes video conferencing). Again, Fonality is the cream of the crop when it comes to business VoIP, so this is the highest price you should pay if you’re not looking for any specific customizations or add-ons. RingCentral offers similar (though not exact) basic and intermediate pricing, but it also offers a $44.99 per user per month plan that includes HD videoconferencing for up to 50 users at a time.

VoIP tools such as Citrix Grasshopper and Microsoft Skype for Business are primarily geared toward videoconferencing, so you’ll pay much less per month. You can still make calls from a hardware desktop phone, but you’ll pay extra for this feature. With Grasshopper, you won’t be able to transcribe voicemail messages, and your system won’t automatically record every call for posterity. These are great services for companies that do everything from their laptops or tablets, but they’re not as good as RingCentral and Fonality for companies that handle a high volume of incoming and outgoing calls.

2. Smartphone Integration via Custom Applications

Your staffers are probably on the go at least some of the time, so you’re going to want a VoIP service that can travel with them. Unfortunately, not all VoIP providers offer mobile apps that deliver the same value and services as the desktop apps. All of the systems we reviewed offer solid mobile apps, but be careful as this isn’t an industry standard. Most VoIP services will offer call forwarding, which is a handy way to get calls delivered to your workers when they’re on the road. Those systems without a dedicated app won’t be able to create a log for these calls nor create voicemail transcripts if the call isn’t answered.

3. Call Routing and Call Management

Fonality offers extended services similar to what you’d find at a call center for a big box retailer. These options let you do things such as route calls from one rep to another after a few rings, provide a touch or voice menu, or hold calls within a queue until they are answered. Obviously, your videoconferencing-focused VoIP systems won’t deliver this kind of value. If that’s what you’re looking for, you should definitely choose a traditional desktop, phone-based VoIP solution.

4. Integration With Third-Party Productivity Apps

If you want your sales and service reps to be productive while on calls, you’re going to want a VoIP service that integrates with third-party apps. RingCentral, for example, offers a healthy dose of extensions, including Desk.com, Dropbox, and Google Drive

RingCentral’s extensions also include Microsoft Office and Zendesk. Fonality also offers integrations, including Box, Salesforce.com and most Android apps. Make sure you run down the list of integrations before making your decision. If one of the VoIP providers jibes better with your software ecosystem than the others, that’s probably your best bet, especially if you handle a high volume of sales and service calls.

5. Support

As with any product, the level of service you’ll receive is crucial to how well your service functions. Fonality offers 24/7 phone support, live chat support, and email ticket support for customers who experience issues. RingCentral offers 24/7 phone support for customers with plans for two or more users. If you’re a single user, you’ll only be able to get someone on the horn during 13-hour blocks Monday through Friday. RingCentral also offers 24/7 live chat support. If you run a global business with round-the-clock needs, you’re going to want to find a service provider that can guarantee your queries will be answered immediately (or at least in a timely fashion). If they can’t offer that, you might want to look elsewhere, especially if your phone system is the main method of communicating with clients.

6. Unified Communications

Your VoIP service provider can also be a one-stop shop for all of your communications needs. This means integrating your chat functionality, conference calls, emails, phone calls, video calls, and voicemail within one app. All of the services we reviewed offer this level of service, but not every VoIP provider will do this for you. This means you’ll be running disparate systems across your SMB, with no way to keep track of who received which message, on which device, and through which medium.

This isn’t necessarily a must-have feature, but it’s something you’ll want to consider, especially if you have employees who are using multiple forms of communication to contact one another. Think of it this way: You can use Microsoft Outlook, Microsoft Skype, Microsoft Dynamics CRM (customer relationship management), and Microsoft ERP (enterprise resource planning)-all on a Windows Phone-to conduct all of your communications, without ever leaving the interface. You can also do so without paying multiple bills and worrying about tying the apps together on the back end.

Why Going For DNN Development Is A Great Idea?

DNN is secure, well-supported, and reliable. The record of being downloaded for more than 10 million times is enough to prove the statement. DNN enables users to build and administer content-rich social communities and websites. The online communities and websites built and managed by DotNetNuke can be accessed from any device easily.

Opting for DNN development is a wise choice and not just only for the aforementioned qualities, but much more. DNN can perform so many functions that its competitors cannot. Though we cannot fit all the features, however, we’ve listed some superior reasons below. You’ll learn about them as you read on.

Managing Content and Document

DNN allows the user to edit the content directly via a web browser. The entire content can be altered in real time without the necessity of uploading any file. DNN 7.0 + features drag & drop modules, content approval workflows, auto save, and version compare. The DNN document library offers cloud support that seamlessly integrates with Microsoft SharePoint for the purpose of list support and publishing.

Support

DNN features unlimited technical support. It also supports a full access to the knowledge base. It also offers phone support system with a two hour response time guaranteed.

File Sharing

DNN offers support for multi-site management along with cloud file storage, role-based content editing, and cross-site module sharing.

Performance & Stability

DNN offers support for page or module caching, cloud file storage, multi-site support, and web farm support (cache synchronization). Also, it’s Azure ready.

Security

DNN has a 24*7 security center with Pro-active security notifications and is fully tested and verified. Other security features supported by DNN include – Site Groups, Active Directory Authentication Provider, Content Approval Workflow, Health Monitoring, Security Roles, and Application Integrity.

eCommerce

DNN arrives with a built-in e-Commerce solution specifically for a small portfolio of services and goods.

Mobile Websites

DNN actively supports mobile device websites with device detection or device redirection, site groups, a premium 51 degrees mobile device detection database, and a mobile site previewer.

Customization and Extension

DNN development is done specifically in a way which makes it fully extendable and customizable. This is done by using modules and template skins. DNN uses CSS in order to manage the visual design. The service framework is based on the web API.

Social Communities

DNN Evoq social allows the user to create internal social networks quickly to enhance employee productivity, collaboration, and communication. It also supports the creation of external communities which turn consumers into advocates. This is done by increasing revenue opportunities and minimizing support costs. Implementation of Member Directories is possible alongside interactive profiles and message centers.

The DotNetNuke is considered as the preferred choice of the majority of webmasters all over the world. Also, it is open source community’s popular brand. All of these features mentioned above clearly state a clear reason as to why going for a DNN development is a great idea.

Selecting The Right Cad Software

When it comes to CAD drawings software, there are plenty of options to think about. You want a program that is up to date, easy to use, and offers the best possible features. Don’t settle for anything less than that! Shop around to find a good fit so you can get results you are proud of. You shouldn’t be settling for anything that makes getting your work done a struggle.

Free versus Paid

Some people bypass all the free CAD drawings software because they assume it won’t work well or there will be hidden fees. Sometimes that is true, but not all the providers go that route. Some of them are honest and really want to offer you remarkable software without a cost. It is worth it to check them out and see what is available.

If you need advanced features or customised CAD drawings software, compare the prices offered. It is important to make sure you get a very good deal for the best possible price. Don’t assume paying top dollar is going to give you the best resource. Compare reputation, features, ease of use, and other information to help you make a last decision.

Current Features

Take a close look at the current features the CAD drawings software offers. Are they reasonably going to be enough for you to complete your tasks? The program should help you to be efficient and save time. It should help you to carry out tasks with results that look professional and offer realistic information.

It is important to get CAD drawings software offering you the very best features possible. This is a realm that changes often and you want to be on the cutting edge of it. Otherwise, your work is going to be less than what others are able to give. Look for a product that implements all the research and technology available.

Try it!

If there is a free demo offered, you should give it a try! This will help you to decide if the program has what you need. Try out a variety of features so you can see how they work. Is there a built-in help section? Is it easy to navigate? Does the material open quickly and can you save what you are working on with ease?

The answers to such questions will play a role in how well the CAD drawings software holds up for you over the long-term. Don’t work with something that is lacking in areas you will need as it is going to hinder your progress. It is also going to result in more time being spent on each project. Part of the reason to use such software is to get better results in less time.

Customer Support

Only use software that offers you excellent customer support. They should be available to you around the clock. This means any time you have a question or a problem they can jump in and help you. The last thing you want is the project put on delay because you have to wait for their normal business hours.

There should be several ways for you to reach the support team. This includes by phone, email, or online chat. Look for a provider with excellent reviews in customer service. It is very frustrating when you need help and you feel like you are being ignored or getting the round around.

Updates

It is wise to rely on CAD software that offers free updates. This ensures you have the most current features available to you. It also means you don’t have to switch programs again in the near future.

You Don’t Have To Pay A Fortune For CAD Software

There is no question you can do plenty with the right CAD software program. Yet investing lots of money for those resources doesn’t make sense. Not when you can benefit from free CAD programs. It may be hard to believe at first that such options are out there but as you spend time exploring you will find them. You will appreciate their value and keep your money.

What’s the Catch?

Not all free CAD software is what it seems though so you do need to be careful. Some ask you to sign up for a free trial. If you don’t read all the terms and conditions, you may be in for a shock when you get billed. It is legitimate though as it is in their policies. The fact that you overlooked it doesn’t matter. It isn’t the most ethical way to do business but it continues.

Make sure if it is offered as free CAD, that it really is. No hidden fees or problems for you to meet. If there is any type of catch to it, avoid using it. You don’t want to jump through hoops to be able to help from what is being offered. It should be a no strings attached offer.

Features

Sometimes, free CAD has limited features and that can be disappointing. You can do many tasks with it but you will be held back. You won’t have the freedom to be completely creative and to take your ideas to new heights. Look for a product you can use at no charge that doesn’t limit the features available to you. It is important to have full capabilities so your outcomes are successful.

When possible, look at the various features free CAD offers. Many of them offer free demos. If you aren’t happy with what you see, continue looking for something more compatible with your needs. In the beginning, you may not know what all you need. Play around with the features and that can help you to selection the path you wish to take.

Upgrades

There are some free CAD programs out there that give you access to the basics and there is plenty you can do with that. However, if you need something customised or you need upgraded features you may have to pay for those. This can still be a practical solution and way for you to get what you need without it being expensive.

It is best to see what you can do with only the free options first. By doing so, you will be able to get value and explore various possibilities. If you discover something you need is lacking, then you may have to search for other free options or you may have to pay for something. It is still worth it to get started for free and then to build on it from there.

Compare

Before you dive in and use such a software program, compare what is being offered. Look around online and ask plenty of questions. Read the details about offers so you know exactly what they entail. Assuming information will get you into trouble! Find a company with a sincere desire to help people and not just making money from them.

Look for longevity as that speaks volumes about their credibility and what they can offer. Next, read reviews from others to find out more about the CAD software offered for free. If there are plenty of happy customers, it may be worth your time to check into it further. If reviews give the impression it is lacking or there are hidden costs, avoid getting wrapped up with it.

The Benefits Of CAD 2D

You can start to reap the benefits with CAD 2D free download programs. It doesn’t take long at all to complete the download process. Then you can start to explore the various features offered. What is available will depend on the specific program you have selected. Don’t rush to get one in place, take some time to look around. This will make sure you get the most value from it.

Not all CAD 2D free download offers are the same. If you have had a bad experienced before, wipe the slate clean. Check out what other people are using and follow their lead. It isn’t hard to find reviews, pros and cons, and links to great downloads when you use the search engines to find information.

Investing just a little bit of time can help you to be very successful with this. Paying for such a program can be expensive. Your overhead budget may not be able to handle it. Paying for it could mean you can’t cover the cost of something else you need. It doesn’t make sense to pay for software when you can get something very good for free!

Improve your Website

A professional appearance is necessary with any website. If it doesn’t look terrific, it will cost you business. It will make people think twice about the true value of the products or services you can offer. With CAD 2D free download, you can create graphics and details for your website that look amazing. It is going to enhance the visual appearance and the impression people get.

While not everyone that visits your website or landing pages will make a buy, it does make them familiar with who you are and what you offer. They may return later for a buy or they may recommend you to someone else. That traffic to your webpages and your landing pages though does increase your rankings in the various search engines.

There is no shortage of types of businesses you can use CAD 2D free download software for. Being able to offer a two-dimensional visual aid can make a difference for those gathering information. It can help them to see the value in what you offer. For those determined to make a purchase, it can be a reason for them to buy from you and not a competitor.

Easy to Use

If you are nervous about using CAD 2D free download software, don’t be. You may not be a great artist or the most creative, but the tools offered can help you seem to be. In fact, you can save a tremendous amount of money using such a program to do the work on your own. Outsourcing it can be an expensive overhead cost you cut out of the budget for marketing.

Read reviews to find the programs that are the easiest to use. The program isn’t going to do you much good if it is complex to get around in. You will just become frustrated with the process and give up on it. Don’t get involved with self sabotage; make sure you have the right tools to help you get the job done successfully. Your confidence in yourself is going to grow!

You can use CAD 2D free download programs for beginning, intermediate, or advanced projects. As you become more comfortable with the tools, you can branch out and look at new ideas. You may find you enjoy spending time playing around with it and coming up with new concepts for your business. The results are going to speak for themselves. This will help your business grow.

You will love the various software programs and tools available at http://www.cadlogic.com/. The best technology available and the right solutions result in materials you will enjoy using. We listen to what is needed and continually improve those items so you have them to use at your convenience. We make them simple to navigate and implement, but packed full of resources you can use to create professional looking drawings. We are always here to help you if you need customised software or you need help with something we offer. We welcome your feedback so we can continue to make it the best experience possible.